Personal data information | Fylux Plan
This notice explains how Fylux Digital Solutions processes personal data in connection with the Fylux Plan.
What is the Fylux Plan?
The Fylux Plan is a subscription-based support plan available to Fylux clients for preventive maintenance, technical support, uptime monitoring, small technical interventions, bug fixes, and security updates.
While the plan remains active, the client also keeps a 15% discount on new development or consulting projects awarded to Fylux.
Who is the data controller?
Fylux Digital Solutions acts as the controller for personal data collected for pre-contractual steps, signup, management, and cancellation of the Fylux Plan.
For data protection matters, you may contact Fylux at hello@fyluxds.com.
What personal data may be processed?
Identification and contact data may be processed, including name, email, phone number, and, where applicable, the company associated with the request.
We may also process information included in communications sent by the client in the context of signup, information requests, or cancellation of the plan.
For what purposes are the data processed?
Personal data are processed to identify the client, assess requests, prepare pre-contractual steps, formalize signup, manage the contractual relationship, send communications associated with the plan, and respond to cancellation requests.
What is the legal basis?
Processing is necessary for pre-contractual steps requested by the data subject and for performance of the contract when the client subscribes to the Fylux Plan.
Who may receive the data?
Personal data may be shared with service providers and subcontracted partners only to the extent necessary for service delivery, operational support, technical hosting, or communications.
Fylux requires those entities to maintain appropriate standards of privacy, confidentiality, and security in the processing of personal data.
How long are the data retained?
Data related to pre-contractual steps are retained for the time required to assess the request and up to 90 days where no signup takes place.
Data associated with active or canceled plans are retained for the period necessary for contract performance, compliance with legal obligations, and defense of Fylux rights.
What are the data subject rights?
Subject to applicable law, the data subject may exercise the rights of access, rectification, erasure, restriction, objection, and portability.
To exercise any of these rights, please contact Fylux at hello@fyluxds.com.
If you believe your rights have not been respected, you may file a complaint with the competent supervisory authority.
Additional information
For additional information about how Fylux processes personal data, please also see the Privacy Policy.