Scope and eligibility
The Fylux Plan is a specialized Support and Loyalty subscription designed to ensure the technical health, security, and continuous monitoring of digital solutions developed or managed by Fylux Digital Solutions.
The plan is available to individual and corporate clients who maintain an active relationship in good standing with Fylux.
Core services included
By subscribing to the Fylux Plan, the Subscriber is entitled to proactive maintenance, including critical security patches and minor bug fixes related to the original source code delivered by Fylux.
The plan includes continuous monitoring with automated uptime tracking and infrastructure health checks.
It also includes technical support for queries related to existing features.
As a loyalty benefit, the Subscriber keeps a guaranteed 15% discount on new quotes, structural changes, or hourly consulting services requested during the subscription period.
Subscription models and payment
Monthly Plan: EUR 35.00 per month, billed at the beginning of each billing cycle.
Annual Plan: EUR 273.00 per year, payable in a single installment upon activation, representing a meaningful saving compared with the monthly plan.
All stated prices exclude VAT at the legal rate.
Payment is due within 5 days of the invoice date. Failure to pay results in immediate suspension of all benefits, including monitoring, support, and the loyalty discount.
Sla and operational conditions
Fylux commits to acknowledging and initiating review of support requests within 24 to 48 business hours.
Standard support operates Monday to Friday, from 09:00 to 18:00 Lisbon time, excluding national holidays.
Critical downtime events are monitored 24/7; however, any manual intervention outside business hours depends on team availability unless a separate Premium SLA has been contracted.
Technical exclusions
The Fylux Plan does not include development of new features or structural design changes.
It also does not cover third-party costs, including hosting, domain renewals, API credits, or other external operating expenses.
Issues caused by unauthorized third-party access or by Client changes to the source code, database, or infrastructure without Fylux validation are also excluded.
The plan does not include on-site support, hardware maintenance, or physical interventions.
Cancellation and termination
To initiate cancellation, the Subscriber must send a formal request to hello@fyluxds.com.
A 30-day notice period is required. The process is finalized upon execution of the applicable termination and release form.
During that notice period, the final monthly fee remains due.
No partial or pro-rated refunds will be issued for early termination of an Annual Plan.
The 15% loyalty discount is revoked immediately upon the initial cancellation request, regardless of the remaining notice period.
Data processing and technical access
To provide support, Fylux may require administrative access to the Client infrastructure.
That processing is performed under the Privacy Policy, applicable law, and the specific Fylux Plan personal data processing information.
Upon termination of the subscription, Fylux will revoke its own access tokens and remove technical credentials under its control within 7 days, unless legal retention or justified necessity applies.
Modifications to terms
Fylux reserves the right to update these Terms to reflect technical, operational, or contractual improvements.
Where changes are materially relevant, Subscribers will be notified by email at least 15 days before such changes take effect.